I recently read an article by Peter Shankman, author of the book "“Nice Companies Finish First: Why Cutthroat Management is Out, and Collaboration is In.” You may read the entire article here.
This blog post - and Shankman's general philosophy - centers on the need for all businesses to comprehend that business has changed. No longer can companies get away with horrible customer service. In this modern age of technology, social media, and sharing, any poor experience that a customer has with a company is bound to be shared - not just with a few close friends or family members - but with the entire world via Facebook, twitter, blogs and the like.
And you know what? I think that is a great thing!
At Yellow Tag Household Sales I've always strived to provide the best possible customer service, but I don't mean to turn this blog post into a "rah, rah, we've always been great," type of post.
Still, being a 'nice" company that also provides warm, excellent customer service is something that we all must achieve.
If you're not, you're going to fail and you know what? You should.
As Shankman points out, in the 1980's, business was all about profit and corporate greed. And, we've also seen where that got us more recently during the recession of 2008.
I feel that every business should act human, and work with our colleagues and customers on a purely human level. If those same individuals are nothing but dollar signs, then we've missed the boat. We're not only hurting them, we are hurting ourselves.
At Yellow Tag Household Sales, we focus on providing exquisite customer service for families in need of liquidating estates and possessions. We also love our work as professional organizers for individuals and businesses, and as Senior Move Managers who help caregiver families and older adults plan, organize, and implement moves and household changes.