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Financial Questions to Ask Assisted Living Facilities in Indianapolis

by Rita Woll
 
When you, as a senior citizen, or the caregiver family of an elder, begin to explore the possibility of moving a senior into an assisted living facility, a number of issues come to the forefront. Of course, there are the emotional and logistical challenges. But, of course, first and foremost may be the economic impact. What are the costs of moving Mom or Dad into an active retirement community? What will the contract look like? 

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Over my career as an Indianapolis Senior Move Manager and professional organizer, I've gained a plethora of knowledge in guiding clients to the assisted living facilities in Indiana and elsewhere that may be the best options for their care.
 
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Here is a list of some fundamental financial and legal questions that a caregiver or senior citizen should ask the staff at an Indianapolis retirement community or assisted living facility that they are touring.
 
Please understand that I am NOT a lawyer and this should NOT be construed as legal advice. You should undertake a consultation with an Indiana eldercare attorney before signing any contracts.   
 
Questions to Ask Indianapolis Retirement Communities
 
1) What is the basic fee?
 
2) What services are included with that fee?
 
3) What are the additional prices for extra services or products?
 
4) What initial payment is required? Is a part of that refundable?
 
5) What fees apply if the resident is away from the community for an extended time (like during a long hospital stay)? 
 
6) What is the policy on renters insurance?
 
7) When, why, and how often may fees be changed?
 
8) How much advance warning is provided in the event of fee changes and who is notified?
 
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9) Is financial assistance available now or at any time?
 
10) Who is responsible for cleaning or repair should an accident occur?
 
11) What's the refund policy in cases of facility closure, ownership change, transfers, etc?
 
12) What are the behaviors or circumstances that may result in termination of services?
 
13) What are the rights of residents?
 
14) What are the grievance procedures?
 
It's my job and pleasure to help Indianapolis seniors and their caregiver families plan, organize, and implement the entire process necessary when it's time to move - or downsize - an elder into a smaller apartment or assisted living facility. We offer a multitude of services at Yellow Tag Household Sales designed to ease the burden for all during this extensive family project. If I may answer any questions, please feel free to contact me - Rita Woll - or my staff at 317-514-9793 or This email address is being protected from spambots. You need JavaScript enabled to view it. 

How a Senior Move Manager Helps Adult Children Move Their Elder Parents

by Rita Woll
 
As a Senior Move Manager and professional organizer in the Indianapolis area, I often enjoy the pleasure of working with adult children who are worried and frustrated at the prospect of how to help their elder parents move into a smaller home or assisted living. Please note that I am not being facetious when I say "enjoy the pleasure."
 
It is actually a pleasure because I find there to be few things more fulfilling than truly and genuinely being able to help facilitate and ease the stress and discomfort of those embroiled in a difficult time.
 
One of the most common situations I come across are adult children who live many miles from the family home and are unable to figure out how to help Mom or Dad while also dealing with their own busy personal and professional lives. After all, when you live several hours away from your hometown, constant travel back and forth and the inability to meet people face to face can be draining and frustrating.
 
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This can be especially problematic if the parents are dealing with dementia or other health issues and the situation demands a quick resolution. That's where an Indiana Senior Move Manager and professional organizer like myself comes into play.
 
Adult children are typically assessing several troublesome questions like:
 
Am I doing the right thing?
How much do I push?
Are my parents able to make good decisions?
How do I guide without taking control?
Where is the best place for them to live?
 
It is my job and my honor to help guide the entire family - children, siblings, and parents - through the process, and also work with other, local professionals involved in the move, like physicians, real estate agents, lawyers, landlords, or assisted living facilities. Senior Move professionals like myself handle everything on a local basis, while the adult children and I communicate back and forth from a distance via email and telephone. 
 
The most important thing for the adult children of a senior parent to understand is that you do NOT have to do everything by yourself! There are professionals like me who are specifically trained to address every troublesome scenario that may arise. And we get into this business because we care about helping elders and their families through this transitional time.
 
We take the time to not only help the senior adult make empowered choices, but also to appreciate and address the concerns of caregivers who are intricately involved in the move.
 
In short, my job in Indianapolis is to be an advocate for the senior while helping the family deal with the stress of moving their loved one into a new phase of their life.
 
Regardless of where you are located, if your mother or father lives in Indiana and is ready to downsize into a new home, I stand ready to help. Email Me at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll discuss your particular situation further. You may also call me at 317- 514-9793. 
 
Sincerely,
 
Rita Woll

Why Indianapolis Businesses Must Provide Great Customer Service

I recently read an article by Peter Shankman, author of the book "“Nice Companies Finish First: Why Cutthroat Management is Out, and Collaboration is In.” You may read the entire article here. 
 
This blog post - and Shankman's general philosophy - centers on the need for all businesses to comprehend that business has changed. No longer can companies get away with horrible customer service. In this modern age of technology, social media, and sharing, any poor experience that a customer has with a company is bound to be shared - not just with a few close friends or family members - but with the entire world via Facebook, twitter, blogs and the like.
 
And you know what? I think that is a great thing! 
 
At Yellow Tag Household Sales I've always strived to provide the best possible customer service, but I don't mean to turn this blog post into a "rah, rah, we've always been great," type of post.
 
Still, being a 'nice" company that also provides warm, excellent customer service is something that we all must achieve. 
 
 
If you're not, you're going to fail and you know what? You should.
 
As Shankman points out, in the 1980's, business was all about profit and corporate greed. And, we've also seen where that got us more recently during the recession of 2008.
 
I feel that every business should act human, and work with our colleagues and customers on a purely human level. If those same individuals are nothing but dollar signs, then we've missed the boat. We're not only hurting them, we are hurting ourselves.
 
At Yellow Tag Household Sales, we focus on providing exquisite customer service for families in need of liquidating estates and possessions. We also love our work as professional organizers for individuals and businesses, and as Senior Move Managers who help caregiver families and older adults plan, organize, and implement moves and household changes.
 
If you're within a 90-mile radius of Indianapolis, Indiana, we'd love to help you. And, we can also help older adults who are moving to a different state with referrals and other professional organization services. Reach us anytime at This email address is being protected from spambots. You need JavaScript enabled to view it. 
 

There are several reasons you will need our services:

  • Passing of a family member or friend.
  • Final household clean-outs and gettng the house ready for the real estate market. Act as project manager for home renovations.
  • Home staging for active real estate showings.
  • Moving – Just packing or just unpacking at the new location.
  • Moving or downsizing an aging senior parent to independent, assisted living, or long term care.
  • Want to keep your aging senior parent in their home? "Age in Place". Re-organize and de-clutter. Safety is an issue.
  • Remodeling or Redecorating – packing breakables and clean and polish while unpacking.
  • Just organizing need for an extra pair of hands to help.
  • Divorce or separation.
  • Corporate employee transfers and relocations. No downtime for the employee relocation. Getting settled immediately.
  • Digitzing documents, photos, VHS tapes, slides. Preserving the memories.